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About Us
Allstar Uhlmann UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Allstar Uhlmann UK,
Unit 9 Mid Road, Prestopans, East Lothian, EH32 9ER
Phone: 01875-811-255
Fax: 01875-811880
Email: sales@allstar-fencing.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else outside the sterling area, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. Payment is taken on acceptance of order. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We are always reviewing our special offers to bring you the best deals possible. If you are a club or association that enjoys an agreed discount, we will always give you whichever works out to be the lowest price (either the special offer or the agreed discount)
Shipping And Handling
Orders will normally be shipped within two days of receipt. Where an item is out of stock there may be a delay in shipping. Once we have the details of your order we will advise you of shipping charges and delivery schedule by e-mail. Orders are normally sent insured by courier, the shipping charge includes; post, packaging and insurance. Small items are sent by Royal Mail.
Delivery Schedule
Once we have the details of your order we will advise you of shipping charges and delivery schedule by e-mail. Orders are normally sent insured by courier, the shipping charge includes; post, packaging and insurance. Small items are sent by Royal Mail.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. Overseas orders Customers ordering from out with the EC tax area are responsible for paying all local taxes and charges on imported goods.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using SSL - (The Golden Padlock). They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee if returned unused. Unfortunately we cannot guarantee blades due to the nature of the sport of fencing.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01875-811-255 (International +44 [187508110255 or fax us on [01875-811-880or write to us at Allstar Uhlmann UK, Unit 9 Mid Road, Prestopans, East Lothian, EH32 9ER, United Kingdom.
Privacy Policy
Allstar Uhlmann UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We only accept orders for; special order items, made to measure, outsized and customised items on the basis that once processed for production they cannot be cancelled or returned after receipt for refund/exchange.
Remittance Terms
We will only debit your credit card when orders are despatched.
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